Shipping & Delivery Policy
Nimbrella works with premier courier networks across India to guarantee that your Ayurvedic formulations arrive safely and on time. To safeguard our glass and liquid wellness products during transit, we utilize sturdy, high-grade protective packaging materials that undergo strict quality and spill-resistance checks before dispatch from nimbrella.in ("Website").
1. Shipping Rates & Free Delivery Threshold
We keep our shipping fee structure straightforward, transparent, and budget-friendly for all orders:
| Order Value | Standard Delivery Fee | Estimated Transit |
|---|---|---|
| Orders ₹249 & Above | Free Shipping | 4 – 8 Business Days |
| Orders Below ₹249 | Flat ₹40 | 4 – 8 Business Days |
2. Pan-India Delivery Coverage & Serviceability
Nimbrella strives to cover all pincodes, cities, towns, and rural villages across India through our partnered courier networks.
Unserviceable Locations & Order Handling
While we make every possible effort to reach every corner of the country, there may be rare instances where a specific pincode or remote location is unserviceable by our logistics partners. In such cases:
- We will promptly inform you via Email, WhatsApp, or Phone call.
- The order will be cancelled, and for Prepaid Orders, a 100% full refund will be processed back to your original payment mode immediately.
3. Order Processing & Estimated Delivery Timelines
Dispatch & Transit Commitments
- Order Processing & Fast Dispatch: We endeavor to dispatch all orders within 24 hours of receiving them. Our team constantly strives to hand over your parcel to the courier service as quickly as possible.
- Delay Notification: In the rare event of an unexpected delay due to unforeseen logistical challenges or weather conditions, our team will proactively inform you regarding the revised dispatch status.
- Estimated Transit Timeline: Once dispatched, shipments generally reach their destination within 4 to 8 business days depending on your region and courier connectivity.
4. Shipment Tracking & Delivery Verification
Once your parcel is dispatched, you will receive tracking updates via Email and WhatsApp. Additionally, you can easily view your live order status and track shipments directly by logging into your account and visiting the My Orders section on the Website.
Important Shipping Guidelines:
- Accurate Details: Please ensure your complete shipping address, landmark, and active contact number are provided correctly at checkout to avoid transit delays.
- Damaged Parcel: If the outer packaging appears visibly damaged or tampered with upon delivery, please refuse acceptance and notify our support team right away.
5. Customer Support
We offer 24/7 Support — our dedicated team is always here to assist you with order tracking, shipping updates, or delivery inquiries.
Operating Entity: Nimbrella — A Unit of Pulastya Ayurveda
GSTIN: 10HZWPK7535L1ZN
Registered Address: House No. 188, Sarswati Bhawan, Sahebganj-Chakia Road, Bara Bajar, Chakia, East Champaran, Bihar 845412