Return, Refund & Cancellation Policy
Nimbrella believes in helping its customers as far as possible and therefore, maintains a liberal Return, Refund, and Cancellation Policy. Under this policy, cancellations will be considered only if the shipment has not been dispatched for the order placed with us via our website i.e. nimbrella.in ("Website"). Once dispatched, orders are governed by our standard return and refund guidelines for damaged, defective, or incorrect items. If we suspect any fraudulent transaction or a transaction that defies the terms and conditions of using the Website, we at our sole discretion could cancel such orders with/ without providing any notification to you.
1. Policy Overview
| Scenario | Timeframe | Eligible Resolution |
|---|---|---|
| Order Cancellation (Pre-Dispatch) | Prior to Order Dispatch | Full Cancellation & Refund |
| In-Transit Cancellation | At the Time of Delivery | Refuse Delivery at Doorstep |
| Damaged / Incorrect Item | 7 Days Post-Delivery | Free Replacement or Full Refund |
| Unopened Wellness Products | 7 Days Post-Delivery | Eligible for Return / Exchange |
2. Cancellation Policy
Cancellation Before Shipment
- Navigate to the My Orders section in your registered account on the Website.
- Select the relevant order and click Cancel Order.
- Prepaid Orders: A 100% refund will be initiated back to your original payment channel upon cancellation.
- Cash on Delivery (COD) Orders: The order will be cancelled instantly without any additional processing fees.
Cancellation After Shipment (In Transit)
If your package is already in transit, you can refuse to accept the delivery when the courier representative arrives at your doorstep.
- Prepaid Orders: Once the parcel is returned to our fulfillment center (RTO), a full refund will be processed to your original payment method within 5–7 business days.
- COD Orders: The order will be marked as cancelled upon return to our warehouse.
3. Return & Replacement Process
In case you receive a damaged, defective, or incorrect product, you may raise a return or replacement request within 7 days of delivery through the My Orders section on the Website.
Can I Return a Part of My Order?
Yes, a return can be created if you have ordered multiple products. You can initiate a return, replacement, or refund for any individual product. However, any product being returned needs to be returned with its original packaging, seals, labels, and barcodes intact as well as any complimentary gift or product which came along with it.
Do I Have to Return the Free Gift When I Return a Product That It Came With?
Yes, the free gift is included as a part of the item order and needs to be returned along with the originally delivered product. Please note that the free gift needs to be returned back with its original packaging and its seals, labels, and barcodes intact.
Note: For health, hygiene, and safety reasons, Ayurvedic products that have been opened, unsealed, or consumed are strictly non-returnable unless received in a damaged or defective condition.
4. Refund Policy & Timelines
Refund Processing Timelines:
- Prepaid Orders: Refund credited to original source (UPI, Card, Net Banking) within 5–7 business days post-verification.
- Cash on Delivery (COD) Orders: Refund transferred via UPI or Bank Details provided in your return request within 3–5 business days after product pickup and quality check.
Applicability of Applied Coupon Codes
Coupon codes and promo discounts are designed for one-time use during checkout. In the event of an order cancellation or return, applied coupon codes will be treated as redeemed/used and cannot be re-issued, transferred, or refunded as cash value.
5. Customer Support
We offer 24/7 Support — our dedicated team is always here to assist you with order tracking, returns, or product inquiries.
Operating Entity: Nimbrella — A Unit of Pulastya Ayurveda
GSTIN: 10HZWPK7535L1ZN
Registered Address: House No. 188, Sarswati Bhawan, Sahebganj-Chakia Road, Bara Bajar, Chakia, East Champaran, Bihar 845412